At Raz Vapes (accessible at razvapez.shop), we value our customers and want you to be fully satisfied with your purchase. This Returns & Refund Policy outlines the conditions under which returns, replacements, or refunds may be offered.
1. Eligibility for Returns
Due to the nature of our products, we can only accept returns on items that are unused, unopened, and in their original packaging.
- Products must be returned within 14 days of delivery.
- Items that have been opened, used, or tampered with are not eligible for return due to health and safety reasons.
2. Damaged or Defective Products
If you receive a product that is damaged, defective, or incorrect, please contact us within 48 hours of delivery at info@razvapez.shop with:
- Your order number
- A description of the issue
- Clear photos or videos showing the problem
We will review your request and, if approved, offer either a replacement or a refund.
3. Non-Returnable Items
- Opened or used products
- Products not purchased directly from razvapez.shop
- Items returned without prior authorization
4. Return Process
If your return is approved:
- We will provide you with a return authorization and instructions.
- You must carefully package the item to prevent damage during return shipping.
- Customers are responsible for return shipping costs unless the product was defective or incorrectly shipped.
5. Refunds
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be issued to your original payment method within 5–10 business days.
- Shipping fees are non-refundable, except in cases where the return is due to an error on our part.
6. Exchanges
At this time, we only replace items if they are defective or damaged. If you need an exchange, please email us at info@razvapez.shop.
7. Contact Us
For any questions about returns, refunds, or exchanges, please contact us:
📧 Email: info@razvapez.shop
🌐 Website: https://razvapez.shop